Refund policy

US Return & Refund Policy

At WristAlert, we stand behind the quality of the Wrist-Check Bracelet. This policy explains when returns and refunds are available, what proof is required, and how our 1-year replacement guarantee works.

By placing an order with SolSa Digital LLC (operating as WristAlert), you agree to the terms below and to our Terms of Service, which include a binding arbitration agreement, class action waiver, and one-year time limit on claims. This Return & Refund Policy is incorporated into and forms part of our Terms of Service.

1-Year Replacement Guarantee (Manufacturing Defects Only)

Every Wrist-Check Bracelet is covered by a 1-year replacement guarantee against manufacturing defects. This includes chain breakage, clasp failure, engraving failure, insignia detachment, and premature tarnishing when the bracelet has been worn under normal conditions.

To submit a replacement claim, contact us at support@getwristalert.com within 12 months of the delivery date with the following:

  • Your order number
  • A clear photo or video of the defect
  • A short description of when the issue occurred

All replacement claims are reviewed by our supplier's quality control team. A photo or video does not guarantee approval. Approval requires that our supplier verifies the issue as a genuine manufacturing defect. If verified, we will ship a replacement bracelet at no cost to you. If not verified, the claim will be declined and you will be notified in writing.

The 1-year guarantee covers replacement only. It does not cover refunds, and it does not cover general dissatisfaction, discomfort, sizing, or change of mind. Replacement under this guarantee is your sole and exclusive remedy for any defect.

Sizing and Fit

The Wrist-Check Bracelet has a fixed total length of 17 cm plus a 4 cm extension chain (approximately 6.7 in + 1.6 in). These dimensions are published on the product page.

Sizing and fit complaints are not automatically eligible for refund or replacement. If you believe the bracelet you received does not match the published dimensions, you may submit clear video evidence showing the discrepancy to support@getwristalert.com. All claims are reviewed on a case-by-case basis. Submitting evidence does not guarantee a refund or replacement.

We recommend measuring your wrist circumference before ordering. If the bracelet does not fit, we suggest passing it along to a family member or friend who takes a blood thinner.

Additional Items and Post-Purchase Upsells

Some orders include optional add-on items presented at or after checkout. These items are clearly labeled as additional purchases before you confirm.

Because we process orders immediately to expedite shipping, additional items purchased at checkout or through a post-purchase offer cannot be canceled or refunded once the order is placed. It is your sole responsibility to review your order before confirming payment. WristAlert is not responsible for accidental additional purchases.

Missing Free Gifts

Every Wrist-Check Bracelet order includes complimentary items: a wallet-sized medical ID card, a protective case, and a guarantee card. These are provided at no charge.

If any of these complimentary items are missing from your order, we will provide a digital replacement of the medical ID card at no cost. Missing complimentary items do not qualify for a refund of your order.

If your main bracelet did not arrive in the shipment, contact us at support@getwristalert.com and we will investigate.

Delivery Timing

Standard delivery windows are published in our Shipping Policy. Because our fulfillment centers ship internationally, occasional delays outside of our control — including customs processing, carrier backlogs, weather, and international logistics — may extend delivery times.

Delivery delays do not qualify for a refund. Once a package leaves our fulfillment center and enters the carrier network, the shipping timeline is out of our hands. If your parcel is significantly delayed, contact us and we will help escalate with the carrier where possible.

Delivered But Not Received

If the tracking information provided by the carrier shows your order as delivered, WristAlert has fulfilled its shipping obligation, regardless of whether you have physically located the parcel.

Parcels shown as delivered by the carrier are not eligible for refund or replacement. Once tracking confirms delivery, responsibility for the parcel transfers to you. WristAlert is not responsible for parcels that have been delivered but are missing, misplaced, stolen, or delivered to a location within your address that you cannot locate.

If your tracking shows your order as delivered but you have not received it, we recommend the following:

  • Check with family members, housemates, or neighbors
  • Check your building's mail room, reception, parcel drop area, or common delivery locations
  • Look near your porch, side entry, garage, or any covered area where a driver may leave parcels
  • Confirm the delivery address on file matches your current address
  • Contact your local carrier office to inquire about the specific delivery location scan

If you would like, contact us at support@getwristalert.com and we will help you review the tracking record and, where possible, escalate an inquiry with the carrier. However, we are unable to offer refunds or replacements for parcels the carrier has confirmed as delivered.

Damaged Items on Arrival

Please inspect your order upon arrival. If the item arrives visibly damaged, contact us at support@getwristalert.com within 7 days of delivery with photos of the damage and packaging. Damage claims are evaluated on a case-by-case basis and, where verified, are handled through our supplier warranty process. Claims submitted after the supplier warranty timeframe has passed may be declined. Claims made without photographic evidence submitted within the 7-day window will not be honored.

Non-Returnable

The following are not eligible for return or refund under any circumstances:

  • Sale items and promotional items
  • Gift cards
  • Personalized or custom-engraved variants
  • Additional items purchased through post-purchase upsell offers
  • Orders where the customer requests a refund solely due to change of mind after wearing the bracelet
  • Orders delayed by carrier, customs, or other events outside our control
  • Parcels shown as delivered by carrier tracking

Returns of Unworn, Unopened Orders

In the limited case where a return of a physical item is approved (for example, wrong item shipped), the item must be:

  • Unworn and unused
  • In original packaging, with all tags and inserts
  • Accompanied by the original order number or proof of purchase
  • Returned within 14 days of return authorization

Return shipping is the customer's responsibility. WristAlert does not provide prepaid return labels. We recommend using a tracked shipping service, as we are not responsible for parcels lost or damaged in return transit. Items sent back without an authorized return request will not be accepted, will not be refunded, and will not be returned to sender.

Refund Processing

Approved refunds are issued to the original payment method within 10 business days of return inspection or, for approved refunds without a physical return, within 10 business days of approval. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since your refund was approved and you have not seen it, contact us at support@getwristalert.com.

Chargebacks and Payment Disputes

If you have any concern about a charge, defect, delivery issue, or other matter related to your order, you must first contact us at support@getwristalert.com and give us a reasonable opportunity to resolve the matter before initiating a chargeback, payment dispute, or reversal with your bank, card issuer, or payment provider. Initiating a chargeback without first attempting to resolve the matter with us is a breach of our Terms of Service. Frivolous or fraudulent chargebacks may result in cost recovery and refusal of future orders.

Not a Medical Device

The Wrist-Check Bracelet is a personal medical identification accessory. It is not a medical device, has not been evaluated by the FDA or any equivalent regulator, and is not designed to diagnose, treat, cure, or prevent any medical condition. WristAlert makes no guarantee that any emergency responder will locate, read, or act upon the bracelet. Please see our Terms of Service for full disclaimers.

Contact

Email: support@getwristalert.com
Company: SolSa Digital LLC, d/b/a WristAlert
Address: 30 N Gould St, Sheridan, WY 82801, United States

We aim to respond to all support inquiries within 24 business hours.

EU & UK Return & Refund Policy

Last updated: July 24, 2026

This policy applies to orders shipped to addresses within the European Union and the United Kingdom. Where the terms below differ from our standard US policy, the terms in this document govern.

Orders shipped to EU addresses are covered by the EU Consumer Rights Directive. Orders shipped to UK addresses are covered by the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Both grant a statutory 14-day cancellation right described below.

By placing an order with SolSa Digital LLC (operating as WristAlert), you agree to the terms below and to our Terms of Service. This Return & Refund Policy is incorporated into and forms part of our Terms of Service.

14-Day Cancellation Right (EU and UK)

If your order ships to an address in the European Union or the United Kingdom, you have the right to cancel your order within 14 days of receiving your item, for any reason, without justification.

To exercise this right, contact us at support@getwristalert.com within 14 days of delivery with your order number and a clear statement that you wish to cancel.

To be eligible for a refund under this right, the item must be:

  • Unworn and unused
  • In original packaging, with all tags and inserts
  • Returned within 14 days of you notifying us of cancellation

Return shipping is the customer's responsibility. WristAlert does not provide prepaid return labels. We recommend using a tracked service, as we are not responsible for parcels lost in return transit.

Once we receive and inspect the returned item, we will issue a refund to your original payment method within 14 days. If the item is returned worn, used, damaged, or without original packaging, we reserve the right to reduce the refund amount to reflect the loss in value.

Delivered But Not Received

The 14-day statutory cancellation right applies only where you have received the item. If carrier tracking shows your order as delivered, WristAlert has fulfilled its delivery obligation. Parcels shown as delivered by carrier tracking are not eligible for refund or replacement outside the statutory cancellation window.

If your tracking shows your order as delivered but you have not received it, please follow the check steps described in the US Return & Refund Policy. We are happy to help review the tracking record and escalate an inquiry with the carrier, but we cannot offer refunds or replacements for parcels the carrier has confirmed as delivered.

After the 14-Day Cancellation Period

Once the 14-day statutory cancellation period has expired, all other terms of our standard Return & Refund Policy apply, including:

  • The 1-year replacement guarantee for manufacturing defects (replacement only, supplier verification required)
  • Sizing and fit are not automatically eligible for refund
  • Additional items purchased at checkout or through post-purchase offers are non-refundable
  • Missing complimentary items are replaced digitally, not refunded
  • Delivery delays do not qualify for a refund
  • Parcels shown as delivered by carrier tracking are not eligible for refund or replacement

Please refer to the full US Return & Refund Policy above for details.

Contact

Email: support@getwristalert.com
Company: SolSa Digital LLC, d/b/a WristAlert
Address: 30 N Gould St, Sheridan, WY 82801, United States