Shipping policy
SHIPPING POLICY
WristAlert (operated by SolSa Digital LLC) ships worldwide. This policy explains how orders are processed, how long delivery takes, and what to do if there's an issue. By placing an order, you agree to the terms below and to our Terms of Service, which include our Return & Refund Policy.
International Fulfillment
Orders are fulfilled through our international fulfillment centers. This allows us to keep prices low and stock available across the markets we serve. As a result, some orders may originate from fulfillment partners outside your country of delivery, and shipping labels or carrier tracking may reflect this.
Order Processing
Your bracelet is personalized to your order, so each order takes 1–2 business days to process before it ships. Once processed, you will receive a confirmation email with tracking information.
Standard Delivery Windows
Standard delivery time, measured from the day your order ships (not from the day of purchase):
- Worldwide: 5–12 business days
This window is an estimate, not a guarantee. Business days do not include weekends or public holidays in the origin or destination country. Actual delivery may be faster or slower than the estimate depending on carrier performance, customs processing, and destination-specific conditions.
Delays Outside Our Control
Because these are international shipments, occasional delays outside of our control may occur, including:
- Customs processing and inspection
- Carrier backlogs, rerouting, or capacity constraints
- Weather events and natural disasters
- International logistics disruptions and port congestion
- Incorrect or incomplete delivery addresses provided at checkout
- Recipient unavailability or missed delivery attempts
Once your order leaves our fulfillment center and enters the carrier network, the delivery timeline is out of our hands.
Delivery Timing and Refunds
Delivery delays do not qualify for a refund. If your order is significantly delayed beyond the standard delivery window, contact us at support@getwristalert.com and we will help escalate with the carrier where possible. We cannot guarantee delivery by a specific date and are not liable for consequential loss arising from late arrival. Please see our Return & Refund Policy for full terms.
Title and Risk of Loss
Once we transfer your order to the shipping carrier, title and risk of loss pass to you. WristAlert is not responsible for loss, theft, or damage that occurs after the parcel has entered the carrier network, except as expressly provided in our Return & Refund Policy.
Delivered But Not Received
If your tracking shows your order as delivered but you have not received it, please:
- Check with family members, housemates, or neighbors
- Check your building's mail room, reception, or parcel drop area
- Confirm the delivery address on file matches your current address
Once tracking confirms delivery, WristAlert cannot be held responsible for the parcel's final location within your address. If the parcel does not turn up after these checks, contact us at support@getwristalert.com and we will help investigate.
Incorrect Addresses
You are responsible for providing a complete and accurate shipping address at checkout. If an order is returned to us due to an incorrect address, an incomplete address, or repeated failed delivery attempts, we will contact you to arrange re-shipment. Re-shipment costs will be the responsibility of the customer. If we cannot reach you within 14 days of a returned parcel, we may retain the item and no refund will be issued.
Customs, Duties, and Import Taxes
For international orders, the recipient is responsible for any customs duties, import taxes, VAT, or similar charges imposed by the destination country. These charges are not included in the product price and are not refundable if the order is refused or returned by the customer.
Tracking
You will receive tracking information by email once your order ships. If you have not received tracking information within 3 business days of your order confirmation, please contact us at support@getwristalert.com.
Contact
Email: support@getwristalert.com
Company: SolSa Digital LLC, d/b/a WristAlert
Address: 30 N Gould St, Sheridan, WY 82801, United States