Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to WristAlert. The terms "we," "us," and "our" refer to SolSa Digital LLC, a Wyoming limited liability company operating as WristAlert ("WristAlert," "we," "us," or "our"). WristAlert operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). WristAlert is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THEY INCLUDE IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, INCLUDING A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER (SEE SECTION 24), A LIMITATION OF LIABILITY (SEE SECTION 20), A JURY TRIAL WAIVER (SEE SECTION 24), AND A ONE-YEAR TIME LIMIT ON CLAIMS (SEE SECTION 20). BY USING THE SERVICES OR PURCHASING ANY PRODUCT, YOU AGREE TO BE BOUND BY THESE TERMS.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least 18 years of age. If you are under 18, you may not use the Services or purchase any product. WristAlert reserves the right to refuse service, terminate accounts, or cancel orders in its sole discretion if it has reason to believe a user is under 18.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 — OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region, or jurisdiction, on a case-by-case basis.

We reserve the right to modify, suspend, discontinue, or restrict access to any part of the Services at any time, with or without notice, and without liability to you.

We reserve the right, in our sole discretion, to issue a voluntary recall, safety notice, or product replacement program for any product at any time. If we do so, we will use reasonable efforts to notify affected customers using the contact information on file.

SECTION 3 — MEDICAL ID PRODUCT DISCLAIMERS

Not a Medical Device. The Wrist-Check Bracelet is a personal medical identification accessory. It is not a medical device within the meaning of the U.S. Food, Drug, and Cosmetic Act or any equivalent foreign regulation. It is not registered with, approved by, or cleared by the U.S. Food and Drug Administration, Health Canada, the UK Medicines and Healthcare products Regulatory Agency, the Australian Therapeutic Goods Administration, or any other regulatory authority. The bracelet is not designed to diagnose, treat, cure, monitor, prevent, or mitigate any medical condition.

No Guarantee of Emergency Response. WristAlert makes no representation or warranty that any emergency responder, paramedic, physician, nurse, or other third party will locate, read, understand, or act upon the bracelet, the engraved information, or any information contained in the complimentary medical ID card. Emergency response protocols, training, and behavior vary by jurisdiction, individual, and circumstance and are entirely outside WristAlert's control. You acknowledge that the bracelet is one of many tools that may assist emergency responders and is not a substitute for verbal communication, medical records, digital emergency profiles, or the judgment of medical professionals.

No Medical Advice. Nothing on the Services, in our marketing materials, or in our customer support communications constitutes medical advice, diagnosis, or treatment. Always consult your licensed healthcare provider regarding your medications, medical conditions, allergies, and treatment decisions. Never disregard, delay, or discontinue medical treatment based on any information provided through the Services.

Accuracy of Personalization. You are solely responsible for verifying the accuracy of all medication names, allergies, emergency contact details, and other information you provide for engraving on the bracelet or printing on the medical ID card. You are responsible for updating your bracelet and card when your medications, allergies, or emergency contacts change. WristAlert is not responsible for the consequences of any inaccurate, outdated, incomplete, or misspelled information you provided.

Assumption of Risk. By purchasing the Wrist-Check Bracelet, you acknowledge and agree that no medical identification product can guarantee any specific outcome in an emergency, and you assume all risk associated with reliance on the bracelet in any emergency situation.

Reporting Safety Issues. If you believe you have experienced an injury or safety incident related to the Wrist-Check Bracelet, please contact us immediately at support@getwristalert.com so we can investigate. Prompt notification allows us to evaluate the issue and, where appropriate, notify our supplier and take corrective action.

SECTION 4 — ORDERS

When you place an order, you are making an offer to purchase. WristAlert reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until WristAlert confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as WristAlert may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was made.

Additional Items and Post-Purchase Upsells. Some orders include optional add-on items presented at or after checkout. These items are clearly labeled as additional purchases before you confirm. Because we process orders immediately to expedite shipping, additional items purchased at checkout or through a post-purchase offer cannot be canceled or refunded once the order is placed. It is your sole responsibility to review your order before confirming payment. WristAlert is not responsible for accidental additional purchases.

Your purchases are subject to return or exchange solely in accordance with our Return & Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 5 — LIMITED PRODUCT WARRANTY

Scope of Warranty. WristAlert warrants that the Wrist-Check Bracelet will be free from manufacturing defects for a period of twelve (12) months from the date of delivery, when used under normal wearing conditions. This warranty covers manufacturing defects including chain breakage, clasp failure, engraving failure, insignia detachment, and premature tarnishing.

Verification Required. All warranty claims are subject to review by our supplier's quality control team. Approval of a warranty claim requires that our supplier verifies the issue as a genuine manufacturing defect. Submission of photo or video evidence does not guarantee approval. If verified, we will provide a replacement bracelet at no cost to you.

Exclusions. This warranty does not cover:

  • Sizing or fit complaints (dimensions are published on the product page)
  • Damage caused by misuse, accident, alteration, or normal wear and tear
  • Damage caused by chemical exposure, extreme temperatures, water damage beyond ordinary contact, or activities inconsistent with normal wear
  • General dissatisfaction, discomfort, change of mind, or aesthetic preferences
  • Loss or theft of the bracelet
  • Damage to any complimentary items (medical ID card, protective case, guarantee card)
  • Any product not purchased directly from WristAlert or an authorized reseller
  • Delivery delays, lost-in-transit parcels once tracking shows delivered, or any issue arising after the parcel enters the carrier network

Exclusive Remedy. Replacement under this warranty is your sole and exclusive remedy for any defect in the Wrist-Check Bracelet. Except as expressly stated in this warranty and our Return & Refund Policy, all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, are disclaimed to the fullest extent permitted by law.

How to Claim. To submit a warranty claim, contact us at support@getwristalert.com with your order number, a clear photo or video of the defect, and a description of when the issue occurred. See our Return & Refund Policy for the full claim process.

SECTION 6 — PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs, or import charges.

Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

Chargebacks and Payment Disputes. If you have a concern about any charge, defect, delivery issue, or other matter related to your order, you agree to contact WristAlert at support@getwristalert.com and give us a reasonable opportunity to address the matter before initiating a chargeback, payment dispute, or reversal with your bank, card issuer, or payment provider. Initiating a chargeback without first attempting to resolve the matter with us is a breach of these Terms.

If you initiate a chargeback that is subsequently resolved in WristAlert's favor, or that we determine in good faith to be frivolous, fraudulent, or in violation of these Terms, you agree that we may, to the fullest extent permitted by law, recover our reasonable costs of responding to the chargeback, including administrative fees, processor fees, and legal costs, and offset those costs against any refund, replacement, or credit otherwise owed to you. We reserve the right to refuse future orders from any customer who initiates a frivolous or fraudulent chargeback.

SECTION 7 — ELECTRONIC COMMUNICATIONS AND SMS MARKETING

Consent to Electronic Communications. By using the Services, providing your email address, or providing your mobile phone number, you consent to receive electronic communications from WristAlert, including transactional messages relating to your order, service announcements, administrative notices, and customer support communications. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing. This consent is provided in accordance with the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and equivalent laws in your jurisdiction.

SMS Marketing Consent. If you provide your mobile phone number and opt in to SMS marketing, you expressly consent to receive recurring marketing text messages from WristAlert at that number, including messages sent using automated technology. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. You may opt out of SMS marketing at any time by replying STOP to any marketing message. Reply HELP for help. See our Privacy Policy for information about how we handle your mobile phone number.

Withdrawal of Consent. You may withdraw consent to electronic marketing communications by using the unsubscribe or opt-out mechanism in any communication, or by contacting us at support@getwristalert.com. Withdrawal of consent to marketing communications will not affect our ability to send you transactional or administrative messages related to your account or orders.

SECTION 8 — SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, international logistics, weather, or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you. Delivery delays do not qualify for a refund. Please refer to our Shipping Policy for additional information.

SECTION 9 — INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by SolSa Digital LLC, its affiliates or licensors, and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of SolSa Digital LLC, Shopify, or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by SolSa Digital LLC.

WristAlert's names, logos, product and service names, designs, and slogans are trademarks of SolSa Digital LLC or its affiliates or licensors. You must not use such trademarks without the prior written permission of SolSa Digital LLC. Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 10 — DMCA COPYRIGHT POLICY

WristAlert respects the intellectual property rights of others and expects our users to do the same. If you believe that material available on the Services infringes your copyright, please submit a notice under the Digital Millennium Copyright Act (DMCA) to our designated agent, containing all information required by 17 U.S.C. § 512(c)(3), including:

  • A physical or electronic signature of the copyright owner or a person authorized to act on their behalf
  • Identification of the copyrighted work claimed to have been infringed
  • Identification of the material claimed to be infringing and its location on the Services
  • Your contact information, including address, telephone number, and email
  • A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law
  • A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner

Send DMCA notices to: support@getwristalert.com with subject line "DMCA Notice."

Counter-Notice. If you believe your material was removed in error, you may submit a counter-notice under 17 U.S.C. § 512(g). We will forward valid counter-notices to the original complainant and, unless the complainant files a court action within the timeframe required by law, we may restore the material.

Repeat Infringers. WristAlert will terminate the accounts of users who are determined to be repeat infringers in appropriate circumstances.

Bad Faith Notices. Submitting a false or bad faith DMCA notice may result in liability under 17 U.S.C. § 512(f). We reserve all rights to pursue claims against bad-faith complainants.

SECTION 11 — OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 12 — THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

SECTION 13 — RELATIONSHIP WITH SHOPIFY

WristAlert is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with WristAlert. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and WristAlert, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with WristAlert.

SECTION 14 — PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.

SECTION 15 — FEEDBACK, REVIEWS, AND USER CONTENT

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, photographs, videos, or other content (collectively, "Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such Feedback in any medium for any purpose, including for commercial use, marketing, and advertising. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve, and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.

You waive any moral rights or rights of attribution to the fullest extent permitted by law.

You represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) your Feedback is truthful and based on your actual experience with our products; (iii) you have disclosed any compensation or incentives received in connection with your submission of Feedback, in compliance with the Federal Trade Commission's Endorsement Guides; and (iv) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive, or obscene content, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

SECTION 16 — TESTIMONIALS AND RESULTS

Customer testimonials, reviews, and survey results displayed on the Services or in our marketing materials reflect the individual experiences of specific customers. Results and experiences vary. Testimonials do not constitute a guarantee, warranty, or prediction of any specific outcome for any other customer. Statistical claims (including survey results and aggregate customer counts) are based on the data available at the time of publication and are subject to change. WristAlert does not guarantee any specific outcome from purchase or use of the Wrist-Check Bracelet.

SECTION 17 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 18 — PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm WristAlert, Shopify, or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI), or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 19 — AGENTS

19.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision.

19.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 19.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.

19.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.

19.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans; (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer; (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 20 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY; TIME LIMIT ON CLAIMS

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

EXCEPT AS EXPRESSLY STATED BY WRISTALERT, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL SOLSA DIGITAL LLC, WRISTALERT, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

IN ADDITION TO THE FOREGOING, TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF SOLSA DIGITAL LLC, WRISTALERT, AND OUR AFFILIATES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR ANY PRODUCT PURCHASED THROUGH THE SERVICES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO WRISTALERT FOR THE PRODUCT GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO PART OR ALL OF THE ABOVE MAY NOT APPLY TO YOU.

TIME LIMITATION ON CLAIMS. To the fullest extent permitted by law, any claim or cause of action you have against WristAlert arising out of or relating to these Terms, the Services, any product you purchased, or any marketing communication must be filed within one (1) year after the claim or cause of action arose, or be forever barred. This limitation applies regardless of any statute or law to the contrary.

SECTION 21 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless SolSa Digital LLC, WristAlert, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, (3) your access to and use of the Services, (4) your provision of inaccurate personalization information for engraving or medical ID card printing, or (5) any reliance placed on the Wrist-Check Bracelet in an emergency situation.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 22 — FORCE MAJEURE

WristAlert will not be liable for any delay in performance or failure to perform any obligation under these Terms if the delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, civil unrest, government action, embargoes, labor disputes, strikes, lockouts, power or utility outages, internet or telecommunications failures, cyberattacks, supply chain disruptions, pandemic or epidemic, or the acts or omissions of any third-party service provider, shipping carrier, or supplier.

SECTION 23 — EXPORT CONTROLS AND RESTRICTED JURISDICTIONS

You represent and warrant that you are not located in, under the control of, or a national or resident of any country or region subject to comprehensive U.S. sanctions (including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), and that you are not listed on any U.S. government list of prohibited or restricted parties. WristAlert reserves the right to refuse or cancel any order that would violate applicable export control or sanctions laws.

SECTION 24 — DISPUTE RESOLUTION; MANDATORY ARBITRATION; CLASS ACTION WAIVER; JURY TRIAL WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT, YOUR RIGHT TO A JURY TRIAL, AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.

24.1 Informal Resolution. Before initiating any arbitration or legal proceeding, you agree to first contact us at support@getwristalert.com and provide a written description of the dispute, your contact information, and the specific relief you seek. You agree to negotiate in good faith with us for at least 60 days after we receive your notice before initiating any formal proceeding. This informal resolution process is a prerequisite to filing any arbitration demand or legal claim, and any applicable statute of limitations will be tolled during this 60-day period.

24.2 Binding Individual Arbitration. Except as expressly set forth below, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, any product you purchased from us, our marketing communications, our privacy practices, or your relationship with us (a "Dispute") will be resolved exclusively through final and binding individual arbitration, not in court. This includes Disputes arising before the effective date of these Terms.

24.3 Arbitration Rules and Provider. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by these Terms. If AAA is unavailable or declines to administer the arbitration, the parties will select an alternative reputable arbitration provider. The arbitration will be conducted by a single arbitrator. The arbitration will take place in Sheridan County, Wyoming, or by video or telephone at your election. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.

24.4 Class Action Waiver. YOU AND WRISTALERT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Unless both you and WristAlert agree in writing, the arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this class action waiver is found to be unenforceable, then the entirety of this Section 24 (except for the small claims and injunctive relief carveouts) will be null and void, and neither party will be entitled to arbitration.

24.5 Small Claims Court Carveout. Either party may bring an individual action in small claims court for a Dispute that qualifies for that court's jurisdiction, so long as the action remains in that court and proceeds only on an individual basis.

24.6 Injunctive Relief Carveout. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or confidential information, without first submitting to arbitration.

24.7 Opt-Out. You may opt out of this arbitration agreement by sending written notice to support@getwristalert.com within 30 days of your first purchase or first use of the Services, whichever is later. Your notice must include your name, mailing address, email address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.

24.8 Federal Arbitration Act. These Terms affect interstate commerce, and the Federal Arbitration Act governs the interpretation and enforcement of this Section 24.

24.9 Jury Trial Waiver. IF FOR ANY REASON A DISPUTE PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND WRISTALERT KNOWINGLY AND VOLUNTARILY WAIVE THE RIGHT TO TRIAL BY JURY IN ANY SUCH PROCEEDING.

SECTION 25 — GOVERNING LAW AND VENUE

These Terms of Service and any dispute arising out of or relating to them or the Services will be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict-of-laws principles. Subject to Section 24 (Dispute Resolution; Mandatory Arbitration; Class Action Waiver), you and WristAlert agree that any action not subject to arbitration will be brought exclusively in the state or federal courts located in Sheridan County, Wyoming, and each party consents to the personal jurisdiction of those courts and waives any objection to venue.

SECTION 26 — TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination: Section 3 (Medical ID Product Disclaimers), Section 5 (Limited Product Warranty), Section 6 (Prices and Billing, including Chargebacks), Section 9 (Intellectual Property), Section 10 (DMCA Copyright Policy), Section 15 (Feedback), Section 16 (Testimonials and Results), Section 20 (Disclaimer of Warranties; Limitation of Liability; Time Limit on Claims), Section 21 (Indemnification), Section 22 (Force Majeure), Section 24 (Dispute Resolution; Mandatory Arbitration; Class Action Waiver; Jury Trial Waiver), Section 25 (Governing Law and Venue), Section 27 (Severability), Section 28 (Waiver; Entire Agreement; No Third-Party Beneficiaries), Section 29 (Assignment), Section 30 (Notices), and any other provisions that by their nature should survive termination.

SECTION 27 — SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 28 — WAIVER; ENTIRE AGREEMENT; NO THIRD-PARTY BENEFICIARIES

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

No Third-Party Beneficiaries. Except for Shopify (which is an intended third-party beneficiary of Section 13 and Section 20), these Terms do not create any third-party beneficiary rights. No third party has any right to enforce these Terms.

SECTION 29 — ASSIGNMENT

You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 30 — NOTICES

Any notice to WristAlert must be sent to support@getwristalert.com or by mail to:

SolSa Digital LLC
30 N Gould St
Sheridan, WY 82801
United States

Any notice from WristAlert to you may be sent to the email address or mailing address on file with your account or order, and will be deemed received when sent. It is your responsibility to keep your contact information current.

SECTION 31 — HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 32 — CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 33 — CONTACT

For any questions about these Terms of Service, please contact us at:

SolSa Digital LLC
d/b/a WristAlert
30 N Gould St
Sheridan, WY 82801
United States
Email: support@getwristalert.com

RETURN & REFUND POLICY — HARDENED VERSION

Below is the return policy updated with the SolSa Digital LLC entity name, the 30 N Gould St address, and additional legal-protection language that closes the remaining gaps flagged during ToS review. Paste this over the current return policy on Shopify. The US and EU/UK sections are separate documents ready to publish as such.

US RETURN & REFUND POLICY

Last updated: July 24, 2026

At WristAlert, we stand behind the quality of the Wrist-Check Bracelet. This policy explains when returns and refunds are available, what proof is required, and how our 1-year replacement guarantee works.

By placing an order with SolSa Digital LLC (operating as WristAlert), you agree to the terms below and to our Terms of Service, which include a binding arbitration agreement, class action waiver, and one-year time limit on claims. This Return & Refund Policy is incorporated into and forms part of our Terms of Service.

1-Year Replacement Guarantee (Manufacturing Defects Only)

Every Wrist-Check Bracelet is covered by a 1-year replacement guarantee against manufacturing defects. This includes chain breakage, clasp failure, engraving failure, insignia detachment, and premature tarnishing when the bracelet has been worn under normal conditions.

To submit a replacement claim, contact us at support@getwristalert.com within 12 months of the delivery date with the following:

  • Your order number
  • A clear photo or video of the defect
  • A short description of when the issue occurred

All replacement claims are reviewed by our supplier's quality control team. A photo or video does not guarantee approval. Approval requires that our supplier verifies the issue as a genuine manufacturing defect. If verified, we will ship a replacement bracelet at no cost to you. If not verified, the claim will be declined and you will be notified in writing.

The 1-year guarantee covers replacement only. It does not cover refunds, and it does not cover general dissatisfaction, discomfort, sizing, or change of mind. Replacement under this guarantee is your sole and exclusive remedy for any defect. Except as expressly stated in this policy, all warranties, express or implied, are disclaimed to the fullest extent permitted by law.

Sizing and Fit

The Wrist-Check Bracelet has a fixed total length of 17 cm plus a 4 cm extension chain (approximately 6.7 in + 1.6 in). These dimensions are published on the product page.

Sizing and fit complaints are not automatically eligible for refund or replacement. If you believe the bracelet you received does not match the published dimensions, you may submit clear video evidence showing the discrepancy to support@getwristalert.com. All claims are reviewed on a case-by-case basis. Submitting evidence does not guarantee a refund or replacement.

We recommend measuring your wrist circumference before ordering. If the bracelet does not fit, we suggest passing it along to a family member or friend who takes a blood thinner.

Additional Items and Post-Purchase Upsells

Some orders include optional add-on items presented at or after checkout. These items are clearly labeled as additional purchases before you confirm.

Because we process orders immediately to expedite shipping, additional items purchased at checkout or through a post-purchase offer cannot be canceled or refunded once the order is placed. It is your sole responsibility to review your order before confirming payment. WristAlert is not responsible for accidental additional purchases.

Missing Free Gifts

Every Wrist-Check Bracelet order includes complimentary items: a wallet-sized medical ID card, a protective case, and a guarantee card. These are provided at no charge.

If any of these complimentary items are missing from your order, we will provide a digital replacement of the medical ID card at no cost. Missing complimentary items do not qualify for a refund of your order.

If your main bracelet did not arrive in the shipment, contact us at support@getwristalert.com and we will investigate.

Delivery Timing

Standard delivery windows are published in our Shipping Policy. Because our fulfillment centers ship internationally, occasional delays outside of our control — including customs processing, carrier backlogs, weather, and international logistics — may extend delivery times.

Delivery delays do not qualify for a refund. Once a package leaves our fulfillment center and enters the carrier network, the shipping timeline is out of our hands. If your parcel is significantly delayed, contact us and we will help escalate with the carrier where possible.

Damaged Items on Arrival

Please inspect your order upon arrival. If the item arrives visibly damaged, contact us at support@getwristalert.com within 7 days of delivery with photos of the damage and packaging. Damage claims are evaluated on a case-by-case basis and, where verified, are handled through our supplier warranty process. Claims submitted after the supplier warranty timeframe has passed may be declined. Claims made without photographic evidence submitted within the 7-day window will not be honored.

Non-Returnable

The following are not eligible for return or refund under any circumstances:

  • Sale items and promotional items
  • Gift cards
  • Personalized or custom-engraved variants
  • Additional items purchased through post-purchase upsell offers
  • Orders where the customer requests a refund solely due to change of mind after wearing the bracelet
  • Orders delayed by carrier, customs, or other events outside our control

Returns of Unworn, Unopened Orders

In the limited case where a return of a physical item is approved (for example, wrong item shipped), the item must be:

  • Unworn and unused
  • In original packaging, with all tags and inserts
  • Accompanied by the original order number or proof of purchase
  • Returned within 14 days of return authorization

Return shipping is the customer's responsibility. WristAlert does not provide prepaid return labels. We recommend using a tracked shipping service, as we are not responsible for parcels lost or damaged in return transit. Items sent back without an authorized return request will not be accepted, will not be refunded, and will not be returned to sender.

Refund Processing

Approved refunds are issued to the original payment method within 10 business days of return inspection or, for approved refunds without a physical return, within 10 business days of approval. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since your refund was approved and you have not seen it, contact us at support@getwristalert.com.

Chargebacks and Payment Disputes

If you have any concern about a charge, defect, delivery issue, or other matter related to your order, you must first contact us at support@getwristalert.com and give us a reasonable opportunity to resolve the matter before initiating a chargeback, payment dispute, or reversal with your bank, card issuer, or payment provider. Initiating a chargeback without first attempting to resolve the matter with us is a breach of our Terms of Service. Frivolous or fraudulent chargebacks may result in cost recovery and refusal of future orders.

Not a Medical Device

The Wrist-Check Bracelet is a personal medical identification accessory. It is not a medical device, has not been evaluated by the FDA or any equivalent regulator, and is not designed to diagnose, treat, cure, or prevent any medical condition. WristAlert makes no guarantee that any emergency responder will locate, read, or act upon the bracelet. Please see our Terms of Service for full disclaimers.

Contact

Email: support@getwristalert.com
Company: SolSa Digital LLC, d/b/a WristAlert
Address: 30 N Gould St, Sheridan, WY 82801, United States

We aim to respond to all support inquiries within 24 business hours.

EU & UK RETURN & REFUND POLICY

Last updated: July 24, 2026

This policy applies to orders shipped to addresses within the European Union and the United Kingdom. Where the terms below differ from our standard US policy, the terms in this document govern.

Orders shipped to EU addresses are covered by the EU Consumer Rights Directive. Orders shipped to UK addresses are covered by the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Both grant a statutory 14-day cancellation right described below.

By placing an order with SolSa Digital LLC (operating as WristAlert), you agree to the terms below and to our Terms of Service. This Return & Refund Policy is incorporated into and forms part of our Terms of Service.

14-Day Cancellation Right (EU and UK)

If your order ships to an address in the European Union or the United Kingdom, you have the right to cancel your order within 14 days of receiving your item, for any reason, without justification.

To exercise this right, contact us at support@getwristalert.com within 14 days of delivery with your order number and a clear statement that you wish to cancel.

To be eligible for a refund under this right, the item must be:

  • Unworn and unused
  • In original packaging, with all tags and inserts
  • Returned within 14 days of you notifying us of cancellation

Return shipping is the customer's responsibility. WristAlert does not provide prepaid return labels. We recommend using a tracked service, as we are not responsible for parcels lost in return transit.

Once we receive and inspect the returned item, we will issue a refund to your original payment method within 14 days. If the item is returned worn, used, damaged, or without original packaging, we reserve the right to reduce the refund amount to reflect the loss in value.

After the 14-Day Cancellation Period

Once the 14-day statutory cancellation period has expired, all other terms of our standard Return & Refund Policy apply, including:

  • The 1-year replacement guarantee for manufacturing defects (replacement only, supplier verification required)
  • Sizing and fit are not automatically eligible for refund
  • Additional items purchased at checkout or through post-purchase offers are non-refundable
  • Missing complimentary items are replaced digitally, not refunded
  • Delivery delays do not qualify for a refund

Please refer to the full US Return & Refund Policy above for details.

Contact

Email: support@getwristalert.com
Company: SolSa Digital LLC, d/b/a WristAlert
Address: 30 N Gould St, Sheridan, WY 82801, United States